Return Policy Page

Return Policy – Active Bazar

At ActiveBazar.com, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.


1. Return Eligibility

  • Products must be returned within 7 days of delivery.

  • Items must be in original condition, unused, and with all original packaging, tags, and accessories.

  • Products that are damaged, defective, or incorrect on arrival qualify for return or exchange.


2. Non-Returnable Items

  • Products damaged due to customer misuse or negligence.

  • Items marked as final sale or non-returnable on the product page.

  • Perishable goods or items with hygiene seals broken.


3. How to Initiate a Return

  • Contact our customer support within 7 days of receiving your order.

  • Provide your order number and reason for return.

  • Our team will guide you through the return process and provide the return address.


4. Return Shipping

  • Customers are responsible for return shipping costs unless the product is defective or an error was made on our part.

  • We recommend using a trackable shipping service to ensure safe delivery of the returned item.


5. Refund Process

  • Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 7–10 business days.

  • Refunds will be issued via the original payment method.


6. Exchange Policy

  • If you wish to exchange a product, please contact us to confirm stock availability.

  • Exchanges are only allowed for the same product category and similar value.


7. Warranty Claims

  • For products that include a manufacturer’s warranty, please refer to the product packaging or listing for warranty terms.

  • You can also contact us for help initiating a warranty claim if applicable.


How to Contact Us

If you have any questions or need assistance, please reach out using any of the following:

Call: 01832-256222
Email: support@activebazar.com
Live Chat: Available on our website during support hours
Shop Address: G-212, Eastern Banabithi Shopping Complex, Dhaka

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