Return Policy – Active Bazar

At ActiveBazar.com, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.

1. Return Eligibility

• Products must be returned within 7 days of delivery.

• Items must be in original condition, unused, and with all original packaging, tags, and accessories.

• Products that are damaged, defective, or incorrect on arrival qualify for return or exchange.

2. Non-Returnable Items

• Products damaged due to customer misuse or negligence.

• Items marked as final sale or non-returnable on the product page.

• Perishable goods or items with hygiene seals broken.

3. How to Initiate a Return

• Contact our customer support within 7 days of receiving your order.

• Provide your order number and reason for return.

• Our team will guide you through the return process and provide the return address.

4. Return Shipping

• Customers are responsible for return shipping costs unless the product is defective or an error was made on our part.

• We recommend using a trackable shipping service to ensure safe delivery of the returned item.

5. Refund Process

• Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7–10 business days.

• Refunds will be issued via the original payment method.

6. Exchange Policy

• If you wish to exchange a product, please contact us to confirm stock availability.

• Exchanges are only allowed for the same product category and similar value.

7. Warranty Claims

• For products that include a manufacturer’s warranty, please refer to the product packaging or listing for warranty terms.

• You can also contact us for help initiating a warranty claim if applicable.

How to Contact Us

If you have any questions or need assistance, please reach out using any of the following:

Call: 01832-256222
Email: support@activebazar.com
Live Chat: Available on our website during support hours
Shop Address: G-212, Eastern Banabithi Shopping Complex, Dhaka