At ActiveBazar.com, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.
Products must be returned within 7 days of delivery.
Items must be in original condition, unused, and with all original packaging, tags, and accessories.
Products that are damaged, defective, or incorrect on arrival qualify for return or exchange.
Products damaged due to customer misuse or negligence.
Items marked as final sale or non-returnable on the product page.
Perishable goods or items with hygiene seals broken.
Contact our customer support within 7 days of receiving your order.
Provide your order number and reason for return.
Our team will guide you through the return process and provide the return address.
Customers are responsible for return shipping costs unless the product is defective or an error was made on our part.
We recommend using a trackable shipping service to ensure safe delivery of the returned item.
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7–10 business days.
Refunds will be issued via the original payment method.
If you wish to exchange a product, please contact us to confirm stock availability.
Exchanges are only allowed for the same product category and similar value.
For products that include a manufacturer’s warranty, please refer to the product packaging or listing for warranty terms.
You can also contact us for help initiating a warranty claim if applicable.
If you have any questions or need assistance, please reach out using any of the following:
Call: 01832-256222
Email: support@activebazar.com
Live Chat: Available on our website during support hours
Shop Address: G-212, Eastern Banabithi Shopping Complex, Dhaka